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Hotel Hermitage Amsterdam, Amsterdam
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Key details
About the Hotel
Nieuwe Keizersgracht 16,
Amsterdam,
Netherlands,
1018 DR,
North Holland
Hotel Hermitage Amsterdam is a contemporary establishment located in a historical canal building dating back to 1733. The hotel overlooks the picturesque Prinsengracht Canal and is within walking distance of Amsterdam's historic city center. This fine classified residential monument is also near cultural highlights such as the Van Gogh Museum and Anne Frank House.
Location
Hotel Hermitage is conveniently located just a 5-minute walk from Waterlooplein metro station, with easy access to Amsterdam Central Station. The surrounding area includes beautiful tree-lined canals and narrow cobblestone streets, ideal for romantic walks. Public transport connections allow guests to reach major attractions with ease.
Rooms
The hotel offers 22 lovingly restored rooms that include single, double, triple, and quadruple configurations. Each room is equipped with amenities such as free WiFi, a safe, and a private bathroom. Guests can choose rooms overlooking the historical garden or one of the oldest canals in the city.
Eat & Drink
A daily continental breakfast is provided in the lounge on the ground floor, featuring warm rolls, fresh fruit, cereals, and eggs. The breakfast area offers views of the Prinsengracht Canal and a pleasant setting for guests. Free hot drinks are also available in the breakfast room.
Leisure & Business
Guests can relax in the lounge area adjacent to the reception, which includes a television and provides a casual environment. The hotel offers concierge services and dry cleaning/laundry services for additional convenience. Luggage storage is available for early arrivals.
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The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Feedback from previous guests about their experience.
64%
enjoyed the hotel and would happily stay again
6.4/10
Nice
Rooms
5.4
Location
7.6
Service
6.0
Dining
5.3
Guest reviews
6.4/10
based on 5 reviews
7.4
7.4/10 based on 2195 reviews
Hudson
United Kingdom,
February
2025
7.0/10
I had quite the mixed experience at Hotel Hermitage Amsterdam. The location was really great, making it easy to explore the city, but the room cleanliness and service left a lot to be desired. I encountered issues with the staff not respecting my request for privacy, and it honestly made my stay feel quite uncomfortable. Overall, it's a place I'd think twice about returning to.
Rooms
5.0
The room was tiny and not well-maintained, with some cleanliness issues. I also didn't appreciate the lack of a safe.
Service
5.0
The customer service was disappointing. The staff seemed uninterested in resolving my issues, especially when valuables went missing after I specifically asked for no cleaning.
Location
8.0
The location was really good, central enough to walk everywhere but still quiet enough for a decent night’s sleep.
Dining
Facilities
5.0
There was no lift, which was a hassle, especially if you have bags to carry up several flights.
Edward
United Kingdom,
February
2025
5.2/10
I had mixed feelings about my stay at Hotel Hermitage Amsterdam. The location was great, allowing easy access to the city center without the noise. However, the hotel showed signs of wear and tear, and it seemed like some cleanliness issues and communication gaps could improve the overall experience.
Rooms
6.0
The room I stayed in was spacious but had some issues like a broken bathroom door handle and a shower that flooded. While clean, the old decor made it feel a bit shabby.
Service
7.0
The staff were friendly and helpful, allowing me an early check-in. However, communication about housekeeping needs could have been better.
Location
8.0
The hotel is conveniently located about a 20-minute walk from the major tourist spots, which was perfect for exploring Amsterdam without the crowds.
Dining
5.0
I didn’t try the breakfast but appreciated the tea and coffee facilities, even though they lacked some essentials like sugar and mugs.
Facilities
5.0
Housekeeping was consistent, but the absence of an elevator made carrying my bags up the steep stairs a bit of a challenge.
Nathaniel
United Kingdom,
January
2025
6.8/10
My stay at Hotel Hermitage Amsterdam was disappointing. The location is excellent, close to major attractions, but the overall experience left much to be desired. The rooms were quite small and old, lacking in cleanliness and proper maintenance. Additionally, I encountered some unpleasant interactions with the staff, which made my visit even less enjoyable.
Rooms
5.0
The rooms were very small and old-looking, which made my stay uncomfortable. I found cobwebs in our room and the cleanliness wasn’t up to par. The lack of a lift made carrying my luggage up to the fifth floor a struggle.
Service
5.0
The service from the staff was unprofessional at times. I had a misunderstanding about room cleaning where my friend's belongings were suspiciously moved, which raised concerns. Additionally, it was frustrating to not receive a timely response from management regarding my complaints.
Location
6.0
On the bright side, the hotel is in a fantastic location. It's a short walk to Rembrandtplein and the town center, making it easy to explore the city. This aspect really saved my experience from being a total disaster.
Dining
Facilities
6.0
The hotel had some decent common facilities. The kitchen and dining area were good, and there's a beautiful garden at the back, which was a nice touch.
Taylor
United Kingdom,
December
2024
7.4/10
My stay at Hotel Hermitage was largely positive. The location was superb, being close to both the metro and the major attractions of Amsterdam. albeit, the room was quite small and the stairs were steep. Overall, it suited my needs for a short trip perfectly.
Rooms
6.0
I found my room to be small yet clean and bright, equipped with all the essentials. The strong free Wi-Fi was a plus. though the walls were thin, making it easy to hear noises from the hall.
Service
7.0
The staff were pleasant and accommodating, allowing me to check in early. I appreciated their helpfulness during my stay.
Location
8.0
The hotel is conveniently located in central Amsterdam, just a short walk from the Waterlooplein Metro and the Hermitage Museum. I could easily explore the city by foot.
Dining
6.0
I didn't have breakfast at the hotel, but there are plenty of cafes and restaurants nearby for dining options throughout the day.
Facilities
5.0
Housekeeping was efficient and kept the hotel clean. However, I noted the absence of an elevator, making it challenging for those with mobility issues.
Dave
United Kingdom,
November
2024
5.8/10
My stay at Hotel Hermitage Amsterdam was a mix of positives and negatives. The location was great, being relatively close to the city center, but the room itself had some significant drawbacks. While I found the staff to be friendly and accommodating, I encountered issues with cleanliness and room functionality that left me disappointed.
Rooms
5.0
The room was clean but very small, making it difficult to move around comfortably. I also faced issues with the shower and sleeping arrangements. The bathroom was cramped and I experienced some cleanliness problems upon arrival.
Service
6.0
The staff were polite and helpful, accommodating an early check-in, which was appreciated. However, there was a lack of follow-up on some issues I raised, leaving me feeling somewhat ignored.
Location
8.0
The hotel is well-positioned, being about a 20-minute walk from major tourist areas, and close to metro lines. This made it easy to explore Amsterdam without being in the crowded centers.
Dining
5.0
I didn't dine at the hotel, opting instead for nearby cafes. While I can't speak to the dining options, I appreciated the free tea and coffee, though they lacked essentials like sugar and milk.
Facilities
5.0
The facilities were basic, with daily cleaning, but there were some issues like a non-working safe and a lack of a lift, which made carrying bags difficult. The overall state of the hotel felt a bit outdated.
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